Frequently Asked Questions (FAQs)

1 What is the closing date for entries?
2 I want to take part but don't have a boat; can I hire one?
3 We want to enter but we're concerned about conditions at the Start.
4 I can't see how to enter women's, mixed, juniors' or veteran's classes; what do I do?
5 We should qualify for an age related class but the Review Classes screen suggests we don't?
6 I want to enter now, but don't know my final crew complement; what should I do?
7 I've entered and paid but need to make some changes; what do I do?
8 Do I get a receipt, order confirmation or invoice when I pay via PayPal?
9 Is paying using the PayPal service safe?
10 Does the Race keep my credit/debit card details as a result of an on-line purchase?
11 How can I check the classes I've entered?
12 What is the policy on refunds?
13 I'm trying to enter but am experiencing problems; what do I do?
14 We have disabled members on board but I can't see how to enter the disabled class?
15 I would like to follow the Race from the Start, all the way to the Finish, is this possible?
16 From where does the spectator boat leave?
17 Does racing upriver mean rowing/paddling against the tide?
18 Our crew is staying at the Finish and would like to launch the boat on Friday evening and request a tow down to the Start. How do we go about this?
19 We are staying at the Finish on Friday night, how do we get to the Start on Saturday morning?
20 We are staying in London as opposed to Richmond; what are our options for returning back to town after prize giving?
21 We are staying at the Finish but we would like to take our boat to the Start ourselves; what is the best way to go about this?
22 What are the dates of future Great River Races?
23 What can I do if I'm unhappy with something?

Q1: What is the closing date for entries?

A: Tuesday, August 15th at 23:59. But remember 'Early Bird' reduced rates apply until May 25th.

Q2: I want to take part but don't have a boat; can I hire one?

A: Yes; go to 'Boats' and click 'Boat Packages'.

Q3: We want to enter but we're concerned about conditions at the Start.

A: No need to be; the river in the marshalling area on the inside of the Isle of Dogs bend is calm and very slow moving even at the height of the flood, so should not present any problems. Once under way, the going does get rougher but fresh crews should find it manageable.

Q4: I can't see how to enter women's, mixed, juniors' or veteran's classes; what do I do?

A: All classes relating to gender and age will be entered automatically when you have fully completed your crew list i.e. gender and valid date of birth information.

Q5: We should qualify for an age related class but the Review Classes screen suggests we don't?

A: You must enter the Date of Birth of all rowers/paddlers if you want to be considered for age related classes.

Q6: I want to enter now, but don't know my final crew complement; what should I do?

A: Register, enter and pay for the total number in your boat; you then have until August 15th to complete your crew list to ensure your details are published in the programme.

Q7: I've entered and paid but need to make some changes; what do I do?

A: The system closes for new entries on Tuesday, August 15th at 23:59. Beyond that point you will be able to log in and make some changes until the last change date of 14th August. After this date we will endeavour to reflect your changes in the Race results should they impact the class allocations of the entry, but we cannot guarantee the changes will be included in any of the Race day printed material, e.g. the programme or the Runners & Riders list. Furthermore changes to crew list personnel may incur an additional charge if a Race certificate is required by the late entrant. To make changes now, click here Update an existing entry.

Q8: Do I get a receipt, order confirmation or invoice when I pay via PayPal?

A: You will receive a summary email from PayPal to confirm your credit/debit card has been debited for the total amount of the purchase, and a separate email invoice from us which will list in detail what you have bought from us. Please note tickets will not be issued for Race day services (camping, bus, passenger boat), so please ensure everyone in you party is aware of the purchaser's name as they will be asked for this before they can use any booked services. 

Q9: Is paying using the PayPal service safe?

A: Millions of businesses, big and small, all over the world accept PayPal, and many millions more people have accounts. However, you don't have to have an account to pay with your debit / credit card. For more information on PayPal and payment security, please click here.

Q10: Does the Race keep my credit/debit card details as a result of an online purchase?

A: No, when you are ready to pay, the Great River Race passes control of the transaction over to PayPal who complete the payment process on their own secure servers. The Race is only informed if the transaction has been successful or not, we are not passed any credit/debit information back from PayPal.

Q11: How can I check the classes I've entered?

A: When you have completed your crew list, click 'Review' and it will be provided automatically.

Q12: What is the policy on refunds?

A1: UP TO MIDNIGHT ON THE 9th OF AUGUST ~

ENTRIES, CRANE AND TOWS: we will refund your fees in full less a 10% administration charge;

BUS, CAMPING, PASSENGER BOAT TICKETS: full refund less 10% administration charge;

BOAT PACKAGES: only the entry fee element less a 10% administration charge will be refunded unless we can resell the Package.

A2: FROM 10TH OF AUGUST TO MIDNIGHT ON THE 31ST OF AUGUST ~

ENTRIES, CRANE AND TOWS: we will refund your fees in full less a 20% administration charge;

BUS, CAMPING, PASSENGER BOAT TICKETS: full refund less 20% administration charge;

BOAT PACKAGES: only the entry fee element less a 20% administration charge will be refunded.

A3: FROM 1ST SEPTEMBER, NO REFUNDS PAYABLE UNLESS AT THE DISCRETION OF THE RACE ORGANISERS.

Q13: I'm trying to enter but am experiencing problems; what do I do?

A: Use the Contact Us template to leave us a message and we will get straight back to you.

Q14: We have disabled members on board but I can't see how to enter the disabled class?

A: Use the Contact Us template to leave us a message and we will get straight back to you.

Q15: I would like to follow the Race from the Start, all the way to the Finish, is this possible?

A: Yes, you can buy tickets for the Passenger Boat which we run to follow the Race.

Q16: From where does the spectator boat leave?

A: 'Viscount' leaves from Masthouse Terrace Pier which is a short walk from the Race Start and public transport connections. It will board from 11:40 hours and leave promptly at 12:00 hours. Check out the Services Information page for more details.

Q17: Does racing upriver mean rowing/paddling against the tide?

A: No, all crews will have the assistance of the prevailing flood tide on their way to the Finish.

Q18: Our crew is staying at the Finish and would like to launch the boat on Friday evening and request a tow down to the Start. How do we go about this?

A: You can request a tow down to the Start from your Entry Maintenance menu when you click on Update Entry. The boats will be towed very early Saturday morning in order for them to be at the Start when you arrive. The cost is £95.00 per boat; when you have made your towage request we will contact you by email with full details.

Q19: We are staying at the Finish on Friday night, how do we get to the Start on Saturday morning?

A: We currently have three options for travelling to the Start on Saturday. A bus service will leave from the Lensbury Hotel, Teddington, the Travelodge, Teddington and another from the campsite. Both will leave at 8:30am with boarding from 8:15am in order to have competitors at the Start in time for Registration. Tickets for these are £16.00 and can be booked by clicking on 'Services' on our web site.

Q20: We are staying in London as opposed to Richmond; what are our options for returning back to town after prize giving?

A: To find your return journey options to London go to www.tfl.gov.uk for further details.

Q21: We are staying at the Finish but we would like to take our boat to the Start ourselves; what is the best way to go about this?

A: The easiest way to go about this would be to take your boat to the Start on Friday evening and leave it in Westferry Printers Carpark ready for launching on Saturday morning; overnight security and boat trolleys will be provided. This way you can take the trailer back to Ham ready for easy recovery on either Saturday evening or Sunday morning and you can enjoy the Friday night BBQ. An alternative would be to take your boat down to the Start on Saturday morning but as parking will be severely restricted and no security in place when the Race has started, we recommend you take your trailer away immediately after launching.

Q22: What are the dates of future Great River Races?

A:

  • 2017 September 9th, start approximately 12:30 Provisional

Q23: What can I do if I'm unhappy with something?

A: We do our very best to deal with any problems promptly, but if you feel you need to, you can use the European Commission's Online Dispute Resolution (ODR) platform for resolving disputes.

You can access the ODR here.